Terms & Conditions

1.Deposit Requirement

• A deposit is required to confirm your booking.
• The deposit serves two purposes:
  • It confirms our commitment to providing moving services on the agreed date and timeframe (morning, afternoon, evening).
  • It confirms your commitment to utilizing our services.
• The deposit is applied to your final invoice.
• Deposits are non-refundable.
• Reschedules are accommodated solely based on Cashmere Movements' availability and schedule. A deposit held for a rescheduled move is valid for 30 days from the original move date.

2.Time & Rates

• We have a 2-hour minimum on all jobs.
• Pricing is quoted per job based on scope, distance, and access. The quoted price includes the 2-hour minimum.
• Any anticipated timeframe provided is an estimate, not a flat rate.
• Billing is hourly only — not by 10, 20, or 30 minutes. Example: If a move takes 2 hours and 10 minutes, or 2 hours and 20 minutes, you will be charged for 3 full hours.
• Additional movers beyond the standard crew are billed at $50/hour per additional mover. A 3rd mover, if requested or required by scope, is $50/hour additional.

3.Tolls, Fees & Surcharges

• Tolls: Any tolls incurred during the job will be added to the total cost. Example: A move starting in New York and ending in New Jersey (or vice versa) will add a $25 toll fee.
• Certificate of Insurance (COI): If a COI is required by your building, an additional $35 fee applies.
• Credit card / Square invoice payments: A 5% surcharge applies to any payment made via credit card or Square invoice.
• Stairs / long-carry fees: Flight fees may apply at Cashmere Movements' discretion for excessive flights (3+) or unusually long carries.
• Piano moves: Priced based on piano type and site landscape, with a minimum of $450.

4.Equipment & Service Method

• We provide dollies and blankets for each job at our discretion.
• We will remove items in the most efficient manner based on the site's landscape. While we will try to accommodate special requests, we are not obligated to follow any specific removal method.

4a. Liability & Damage Claims

• Basic liability coverage of $0.60 per pound per item applies to all moves, consistent with New York State standard.
• Full-value protection is available upon written request prior to the move.
• Claims for damage must be submitted in writing within 7 days of move completion and include photos of the damaged item.

5.Client Responsibilities

• Client is responsible for reserving elevators, securing parking, and providing accurate pickup and drop-off addresses, including apartment or unit numbers.
• Client is responsible for disclosing the weight, size, and fragility of items prior to the move.
• Delays, redirections, or additional time caused by inaccurate information or unreserved access will be billed as additional hours.

6.Prohibited Items

The following items will not be transported by Cashmere Movements:

• Hazardous materials (flammables, propane tanks, chemicals, ammunition)
• Firearms
• Live animals
• Cash, jewelry, and irreplaceable documents (client is advised to transport these personally)

7.Final Costs & Payment

• Any estimate provided is only an approximate calculation and may change depending on the actual time and resources required to complete the move.
• Final payment is due in full upon completion of the move, prior to the unloading of the final item.
• Accepted payment methods: cash, Zelle, Venmo, credit card, or Square invoice (credit card and Square invoice subject to 5% surcharge per Section 3).

8.Late Fees

• Any unpaid balance incurs a flat late fee of $100 per week, beginning 7 days after move completion, continuing weekly until the balance is paid in full.
• Late fees are in addition to the original balance owed.

9.Force Majeure

Cashmere Movements is not liable for delays, cancellations, or service interruptions caused by events beyond reasonable control, including but not limited to severe weather, road closures, building restrictions, or emergencies. In such cases, we will work with the client to reschedule based on availability.

10.Dispute Resolution

Any disputes arising from services provided by Cashmere Movements will be resolved in the courts of Kings County, New York.

11.Modifications

Cashmere Movements reserves the right to update these Terms & Conditions at any time. The version in effect on the date of your booking applies to your move.